Who actually does the work?
The two studio designers who join your first call stay on the project to handover. When a project needs a specialist — a copywriter, an illustrator, a front-end developer — we bring in someone we have worked with before, introduce them to you, and keep them inside our stages rather than sub-contracting the project out.
What happens when the scope changes mid-project?
Because we quote per stage, a change is handled at the next stage boundary: we write down what has changed, what it displaces and what it costs, and you approve it before we start. Small adjustments inside an agreed stage are simply part of the work. We do not issue surprise invoices.
We already have an in-house designer. Is that a problem?
It usually makes the work better. In that case we plan the engagement around your designer from stage one — they attend the direction reviews, we build the system to be extended by them, and the handover is a working session rather than a file transfer. Several of our retainers exist to support one in-house designer.
What do we get at the end, and can we edit it?
Editable source files for everything we make, organised and named, plus fonts and licence details, export-ready artwork, a written guide covering the decisions and rules, and a recorded walkthrough. You own the final work outright once the engagement is settled — there is no ongoing licence on your own brand.
How far ahead do we need to book?
Sprints can often start within a fortnight. A full Build usually starts four to six weeks out, because we only run two at a time. If your date is fixed — a launch, a season, a trade show — tell us the date in your brief and we will say plainly whether it is realistic.
What do you need from us to start well?
One person who can make decisions, an hour for the framing session, and whatever already exists: current files, the copy you have, any research, and the list of things that are genuinely not up for change. Missing material is fine — unclear ownership of the decision is the thing that slows projects down.